No Fix No Fee

No Fix No Fee
We guarantee our services 100% and we ensure our CLIENT is satisfied with our No fix, No fee Guarantee, whereby we ensure that if we cannot repair or find a solution to your problem you will not be required to pay. Once our services have been completed you will be asked to sign a Work Order form where you declare that I Need Support have met our commitment to you in finding a solution to your problem and you are satisfied with our services. Some problems may require the installation, upgrade or replacement of software and / or hardware in order to be solved. It is the decision and choice of the user whether or not to proceed with the installation, upgrade or replacement of software and / or hardware. If you decide at your discretion to not proceed with the installation, upgrade or replacement of software and / or hardware then you agree and acknowledge that we have found a solution to your problem, fulfilling our duty and obligations to you the CLIENT, and cannot complete our work as a result of your decision.